❓ FAQ
Answers to all your questions about 399ba
From account verification to withdrawals, VIP benefits to responsible gaming — whatever your question, find every answer here on 399ba's detailed FAQ page.
399ba is committed to creating a safe and transparent online betting experience for players in Bangladesh. Each section below answers the questions that both new and experienced players ask most often. Topics are organised into five categories — responsible gaming, account verification, support, VIP program, and withdrawals. If your question is not listed here, contact us directly via our 24/7 live chat or email.
Detailed Q&A
Answers to all your questions
Responsible Gaming
Some common signs include spending beyond your set budget, placing repeated bets to chase losses, losing focus on family or work, and failing to stop when you try. If you notice these signs, take a break and seek professional help if needed. You'll find more information on 399ba's responsible gaming page.
Yes, 399ba offers a cooling-off feature that lets you restrict access to your account for a set period. If you need a longer break, you can apply for self-exclusion. In either case, contact our support team — they are available 24/7 to help.
To help you stay in control of your spending, 399ba allows you to set deposit limits. Let the support team know if you'd like to set a daily, weekly, or monthly limit. Once a limit is set, lowering it takes effect immediately; increasing it may require a waiting period.
Bangladesh has a national mental health helpline and various counselling services where you can get free support. Detailed resources on this are available on the 399ba responsible gaming page. Remember, asking for help is a sign of courage — not weakness.
No. While self-exclusion is active, 399ba will not send any promotional messages to your email and logging into the account will not be possible. The account cannot be reactivated before the period ends — this is set for your own protection.
Account Verification
A National ID card (NID) is the most accepted document. A valid passport and driving licence are also accepted. The document must not be expired and all details must be clearly readable. Upload a scan or clear photo of both the front and back of the document, including your photo and date of birth.
If verification is rejected, you will usually receive an email explaining the reason — such as a blurry image, a name mismatch, or the wrong type of document. Fix the issue and submit a new scan. If the problem persists, contact our support team directly via live chat with full details — they will be able to resolve it quickly.
399ba uses SSL encryption to keep all data secure. Your ID or other documents are not shared with third parties and are stored only for verification purposes. Full details on how data is handled can be found in our privacy policy.
Yes, this is mandatory. The name on your 399ba account must exactly match the name of the owner of your bKash, Nagad, Rocket, or bank account. If the names do not match, withdrawal requests cannot be processed. So please use your correct name when registering.
Once the correct documents are submitted, verification is usually completed quickly. During busy periods, it may take a little longer. You will receive an email update when the process begins. For speed, upload clear and complete documents the first time.
Contact & Support
Yes, 399ba's support team provides service in both Bengali and English. For Bangladeshi players, asking in Bengali is the most convenient option — you get fast and clear responses.
There are two direct channels — live chat on the website and email ([email protected]). For immediate issues, live chat is the fastest. Email is best suited for detailed questions or those that include documents.
399ba's support is active seven days a week, twenty-four hours a day — at night, on holidays, and during festivals too. You can send a message on live chat at any time and a trained agent will assist you.
For a quick resolution, have your account's registered email or phone number, a detailed description of the issue, and — if applicable — the transaction reference number or a screenshot ready. The more information you provide, the faster the support team can resolve the issue.
VIP Program
VIP members receive weekly cashback, priority support, and exclusive promotions. As you move to higher tiers, the cashback rate increases and exclusive offers are unlocked. The higher the VIP tier, the more rewarding the benefits.
At the end of each week, cashback is calculated at a set rate on your net losses and added to your account. It is received directly as a playing balance. Cashback is credited automatically at a set time each week.
There are four tiers — Bronze (weekly cashback up to 0.4%), Silver (up to 0.8%), Gold (up to 1.1%), and Platinum (up to 1.5%). Each tier has different benefits, and the range of rewards keeps growing as you move up.
Playing regularly and actively, and increasing your wagering amount, creates the opportunity to be promoted to the next tier. Talk to the support team to find out more about your account's current position and progress — they can give you full details.
Withdrawal terms for cashback are specific. Generally, cashback becomes withdrawable after completing a set wagering amount using the cashback balance. Check with the support team or the terms and conditions page for the exact requirements.
Withdrawals
The minimum withdrawal amount at 399ba is ৳800. This limit applies regardless of the method — bKash, Nagad, Rocket, Upay, or bank transfer. Withdrawal requests below this amount cannot be processed.
Once a request is approved, the money generally reaches your wallet or bank account within 1 hour. This is one of 399ba's notable features — a fast and hassle-free payment process.
No, 399ba's payment system is active seven days a week. The timeframe for withdrawals at night or on Friday or Saturday is the same — within 1 hour. So you can submit a withdrawal request at any time with confidence.
No, withdrawals can only be made to a bKash, Nagad, Rocket, or Upay account or bank account registered in your own name. Payments to third-party accounts are not accepted — this is strictly controlled for security reasons.
A pending status is usually caused by account verification not being completed, wagering requirements not being met, or required documents not having been submitted. If the request remains pending for a long time, contact the support team — they will advise on the exact cause and resolution.
The wagering requirement for the welcome bonus is 15 times — calculated on the bonus amount only. For example: if you receive a ৳1,000 bonus, you can withdraw winnings from the bonus after completing a total of ৳15,000 in wagers. The deposit amount is not counted in this calculation.
Contact us directly
Still have questions? We're here
If you haven't found your answer in this FAQ, don't worry. 399ba's support team is by your side around the clock — speak in Bengali, get a quick resolution.
Live Chat
Chat directly on the website. Instant response, 24/7.
Email Support
[email protected] — email us for detailed questions.