399ba Privacy Policy
We take your personal information seriously. Read this policy to learn in detail how 399ba collects, uses, and protects your data.
Introduction & Scope
399ba ("we", "us", "platform") provides a safe and trusted online entertainment service for users in Bangladesh. This Privacy Policy ("Policy") describes what information we collect when you use 399ba's website, mobile interface, or related services ("Services"), how that information is used, with whom it may be shared, and what rights you have.
By continuing to use the Services, you agree to the terms of this Policy. If you do not agree with any term, please refrain from using the Services. This Policy should be read together with our Terms and Conditions.
What Information We Collect
399ba collects information through various methods. These are described in detail below:
Information You Provide Directly
Information you provide when registering or creating an account includes:
- Full name and date of birth
- Email address and mobile number
- National ID card or passport details (for identity verification)
- Financial transaction information — bKash, Nagad, Rocket, Upay, or bank transfer account details
- Any support messages or communications you send us
Automatically Collected Information
Certain technical information is collected automatically while you use the Services:
- IP address and device identifier information
- Browser type, operating system, and device model
- Date and time of access to the Services
- Session information via cookies and similar tracking technologies
- User navigation behaviour and page visit patterns
Transaction-Related Information
Records are maintained for every financial transaction — whether a deposit or withdrawal and regardless of the method used. This includes the amount, time, method, and transaction ID. This information is essential for fraud prevention and account security.
Purpose of Using Your Information
399ba uses the information collected for the following purposes:
Account Management
Information is used to create, verify, maintain, and secure your account. An identity verification process ("KYC") is carried out to prevent unauthorised access to your account.
Processing Financial Transactions
Information is used to accurately process your deposit and withdrawal requests and to confirm payments within 1 hour.
Providing Customer Support
Information is used to maintain 24/7 communication with you and to resolve issues via live chat or email.
Security and Fraud Prevention
Information is analysed to detect suspicious activity, protect the integrity of the platform, and prevent money laundering.
Responsible Gaming
Information is used to monitor your playing patterns, identify potentially problematic behaviour, and ensure a safe gaming environment.
Platform Improvement
Analytical data is used to improve the quality of the Services, add new features, and further enhance the user experience.
Information Sharing & Disclosure
399ba does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:
Service Provider Partners
Necessary information may be shared with trusted third-party service providers for payment processing, identity verification, technical services, and customer support operations. These partners operate under strict confidentiality agreements and may only use the information for specified purposes.
Legal Obligations
Information may be disclosed to comply with court orders, directives from regulatory authorities, or requirements under applicable law. This includes assistance with investigations related to anti-money laundering.
Business Transfers
In the event of a company merger, acquisition, or sale of assets, user information may be transferred. Should any such change occur, we will provide you with advance notice.
Cookies & Tracking Technologies
399ba's website uses cookies and similar technologies that improve the functionality of the Services and the user experience.
Essential Cookies
Essential for the core functionality of the Services — login sessions, security tokens. These cannot be disabled.
Performance Cookies
Used to analyse page load times, error reports, and user behaviour.
Preference Cookies
Store your language preferences, layout settings, and personalised experience.
Most browsers allow you to disable cookies. However, disabling certain cookies may cause some parts of the Services to not function properly. Check your browser settings for information on managing cookies.
Data Protection & Security
399ba implements both technical and organisational measures to protect your personal information.
Encryption & Technical Safeguards
- All data transmission is secured via SSL/TLS encryption
- Stored data is protected with industry-standard encryption
- Payment information is processed in a secure environment
- Regular security assessments and vulnerability testing are conducted
Access Controls
- Only authorised staff may access personal information
- Staff receive training on data privacy
- All data access is logged and audited
- Access to data is granted on a minimum-necessary basis
However, no method of data transmission over the internet or electronic storage is completely secure. We can therefore commit to reasonable protection of your information, but cannot guarantee absolute security.
Data Retention Period
399ba retains information for as long as necessary to fulfil the relevant purpose. The following factors are considered when determining the retention period:
- Account Information: For as long as the account is active and, after closure, for the period required under applicable law
- Transaction Records: For the period required to meet applicable legal obligations related to financial regulation and anti-money laundering
- Communication Records: For a reasonable period for dispute resolution and quality control
- Log Data: Until the need for security monitoring has ended
Once the retention period expires, information is securely deleted or anonymised.
Your Rights & Choices
You have the following rights regarding your personal information:
Right to Access
You can find out what information we hold about you and request a copy of it.
Right to Rectification
If any information we hold about you is inaccurate, you can request that it be corrected.
Right to Erasure
In certain circumstances, you may request that your personal information be deleted, subject to legal obligations.
Right to Restrict Processing
In certain circumstances, you can ask us to restrict the processing of your information.
Right to Data Portability
You can request a copy of your information in a structured, machine-readable format.
Right to Object
You can object to the processing of your information for specific purposes.
Protection of Minors
399ba's Services are intended solely for individuals aged 21 or older. We do not knowingly collect personal information from minors. If we become aware that someone under the age of 21 has registered on our platform, that account will be closed immediately and all associated information will be securely deleted.
Parents should monitor their children's internet use, and if they believe their child has accessed this platform, please contact us immediately.
Policy Updates
399ba may update this Privacy Policy from time to time. For any significant changes, we will post a notice on the website and, where applicable, notify you at your registered email address.
Continuing to use the Services after each update means you have accepted the revised Policy. We recommend that you review this page regularly.
Previous versions of the Policy are available on request through our support team.
Contact Us About Privacy
If you have any questions, comments, or requests regarding this Privacy Policy, please contact our support team. We provide assistance in Bengali and English 24/7.
You can also reach us instantly via live chat.